Star Seller

[JaneMckenzieCo]

Hi My name is Jane Mckenzie,  I am so sorry to bother you but I just wanted to know why I am not a star seller today when I have 

100% Message Rate

100% Dispatch & tracking 

5 average rating

I know I was low on my message response last month but I Have not had a message in the last 24 hours for this to be effected.

Look forward to hearing from you.

Kind Regards

Jane

[CappuccinoLace · Accepted solution]

The stats you see today are for the November badge.

You need to look at Last review period to see your stats for the October badge awarded today

[TheRecipePreserve]

Copy and paste from the Q&A section below your Star Seller stats:

"You must also meet a minimum of 5 orders and $300 in sales during the 3-month review period, and you must have been on Etsy’s platform for 90 days since your first sale."

[CatsWhiskersCurios]

The forums are just other sellers so we can't help.  Download the message csv and see which ones Etsy believe were missed.  You could try marking them as spam and your rate may go back up, although it won't change your status for this month. 

[JaneMckenzieCo]

Thank you for your messages.  I have been a Star Seller in the past but a I had a message sent on  July 1st on the wrong message format which cost me my message response rating.  I had hoped after 3 months that would have fallen off this month which is why I tried to contact Etsy. It will now be on for 4 months. It seems impossible to contact Etsy on this so I will just wait for November. Sadly it has definitely effected my sales not being a star seller.

[CappuccinoLace]

October 1st badge's review period was July August September.

You now have 100% message rate, because July dropped off on October 1st, and the review period is now August, September, October.

A July 1st message was only affecting you for 3 months. (Augusts', Septembers' and Octobers' badge)

[FabioMcMustache · Accepted solution]

Hello, and welcome to the Etsy Community Forums!

We suggest using the Forums' Search function prior to posting (just be careful to not bump an old thread that hasn't seen any activity in the last months/years), as questions regarding the Star Seller Program have been extensively covered by our fellow members since its launch, as well as our official Star Seller Guide, which contains in-depth answers to some of the more common questions regarding Message Response Rate, Shipping, Local Pick-Up, Digital Orders, and other topics. You can check it out here:etsy.com/starseller.

Having said that, and since this thread does not pertain to a technical issue, it will be closed to prevent it from going off-topic.

Thank you!

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