Star Seller

[#1]

Does Etsy have any plans to reevaluate message responses for Star Seller status.  They are including messages from people who are not customers/potential customers.  Unless an item is referenced, the message should not count toward response time!!!  I see others have a similar issue.  I received a thank you from a seller I purchased from and left feedback.  My not responding ie: thank you for the thank you... eliminated me from star seller for the second time.  Please fix this Etsy!!! Unfair to some very good sellers.  Friends also message me sometimes on Etsy because it's convenient. Star seller response times should only included messages referencing an item. 

[TheArtofCrossStitch · Accepted solution]

If someone takes the time to message you with a thank you, is it that difficult to respond with you are welcome? Do you keep silent or walk away in real life if someone say thank you in person? It's kinda rude to ignore a ty msg like it means nothing. Just because the sale is done with.

[TheArtofCrossStitch · Accepted solution]

If someone takes the time to message you with a thank you, is it that difficult to respond with you are welcome? Do you keep silent or walk away in real life if someone say thank you in person? It's kinda rude to ignore a thank you msg like it means nothing. Just because the sale is done with.

[Dotlikesred]

I had already thanked/communicated with this person on her shop. I am very grateful to both sellers and customers alike!  Didn't mean to come across as harsh.  

[RavenHillArt]

I believe I've discovered another flaw in the Star Seller message response tally.  I answer EVERY message within an hour, every time, even just the 'thanks' from customer messages, yet my rating is only 90%. I'm speculating it's because so many of my communications are with international customers, and time differences are in play. There is no other explanation for my not having 100% rating. 

[MadebyKristyC]

yes! Etsy, this needs to be fixed! I have been a Star Seller since it started.  Now I missed out just  because I did not reply to one message from someone who I personally had purchased from,  not from a buyer. This is not fair at all! I am so upset.

[TonsOfPaper · Accepted solution]

Hello there,

Please know that the Message response rate counts initial messages from all Etsy members, both buyers, and other sellers. This is because fellow sellers could be potential buyers for your shop. If it's not a spam message it requires a response within 24 hours. If it is a spam message you can mark it as such and it won't count towards your score. It will take up to 24 hours for this to be reflected in the Response rate score.

Thank you very much!