Star Seller was Wrongly Calculated

[WolfdogDesign]

Our shop has accomplished all 3 categories that calculate Star Seller.  We contacted Etsy in January when we first failed to receive Star Seller again and no one from Etsy contacted us or helped us understand why Star Seller was removed.  This is extremely frustrating and disappointing.

[NanaLetha]

Did you meet the $300 minimum in sales?

[DarcyQuilts]

You don't have the speedy replies badge, so you must have missed replying to a message within 24 hours.  You can download a CSV of all your messages to see which one is missing the reply.

[bradgoodell]

You don't have the messages badge.  You can download a report from Etsy and see which messages you missed.

Etsy's help department cannot make changes to Star Seller.  Period.  There is no point contacting them.  Instead, figure out what message was a problem and make sure it doesn't happen again.  Usually the problem it is something like the buyer sent a duplicate message, or started a new thread, or requested a cancellation, and the seller didn't respond.  Or a seller ignored Spam rather than marking it as Spam.  All these situations need to be handled properly, because any missed message is considered the Seller's mistake, not Etsy's. 

Best of luck. 

[WolfdogDesign]

Thank you for responding, however, we did not miss a single message...we always respond within 2 hours or less.

[WolfdogDesign]

As an update, the message badge is missing (yes, we know) but we don't know why because we have always responded within 2 hours or less to messages.  We have not missed any from anyone.  

[bradgoodell]

@WolfdogDesign 

Have you checked your CSV file?  That would show you exactly what Etsy believes you've missed.  

[dippeldiundscribble]

@WolfdogDesign "We have not missed any from anyone."

For clarification: Did you download the CSV file?

[GieseDeseiGns]

Did you answer all messages, even ones that you thought didn't need answering such as from another seller you purchased from or a spam message you did not put in spam folder

[WolfdogDesign]

We downloaded the CSV, nothing was missed and there wasn't a message inbox/spam/etc that was not responded to.  This is so frustrating.

[Amaradorn]

I can't help I'm afraid but wanted to say that your shop is lovely (the hat pins are so cool) and I'm sure the buyers don't take much notice of the Star Seller thing anyway. Wishing you many more sales - because that's what really counts.

[WolfdogDesign]

Thank you for your kind response!  We appreciate your words of encouragement.

[TheKitschmasShop]

Hello, have you tried calling or messaging Etsy? They are pretty quick to respond. 

[VINTAGEbytheMAGPIE]

@TheKitschmasShop I think you missed some info in the Ops initial message 

[TheKitschmasShop]

@VINTAGEbytheMAGPIE oops you’re absolutely right, my ADHD. I only glanced.

[NoFrogsAllowed]

Etsy very seldom responds to star seller problems and even if they do admit they made a mistake they will not award the badge.  You will have to wait for next month.

[BeaconwoodDettman]

@NoFrogsAllowed @bradgoodell I had an issue in the past where a couple orders showed "no tracking" but they did have tracking. I contacted Etsy Support and while they could not make updates right away, they referred the issue to another team and the issue was corrected. 

Since we (sellers) don't work for Etsy, we are not in a position to say what Etsy will or won't do. If a seller has checked their CSV and found an error, they should contact Etsy Support to request a correction. If a correction isn't made, the seller should contact Etsy Support again and ask for escalation (just like any issue with any company, unfortunately it may take persistence to resolve it).

[PaintedSnowflakes]

I find the whole thing ridiculous. they told me I had 8 /30 deliveries late but I didn't have 30 orders in February. ANd if you cange the ship by daye to account for a holiday, then it's late???? and if you have 500 5 star reviews but receive no new ones the rest count for nothing? I have written so many times. Also, if you hand deliver you can't put a tracking number therefore it counts as non traceable EVEN IF YOU SAY hand delivered

[BagmakerSupply]

@PaintedSnowflakes: "... but I didn't have 30 orders in February." Star Seller and Customer Satisfaction are based on a three month period. For the March 1st badges and stars Etsy is looking at December, January, and February.

"... but receive no new ones the rest count for nothing?" Again, Star Seller and Customer Satisfaction are based on a three month period. Your shop review rating is based on a rolling twelve months.

"... if you hand deliver you can't put a tracking number therefore it counts as non traceable ..." This has been the rule since day one https://help.etsy.com/hc/en-us/articles/360000338067-How-to-Offer-Local-Pickup-or-Delivery because there is no verifiable tracking.

"ANd if you cange the ship by daye to account for a holiday, then it's late?" If this has happened to you then you have experienced a glitch - as long as the scheduled to ship by date is extended before the original scheduled to ship by date then it should not impact you negatively.

[GlassyFields]

Make sure you're downloading the CSV file for the previous period - the one that determined if you got the Star Seller Badge in Feb. The default shows you the message stats for the current period which will determine if you get the badge in March.

[hopeandjoystudios]

I have heard of people getting a message that goes to spam and when they view it they decide it was not spam and answer it but then they get dinged for late answering. There really is nothing to do. Even if their error they won't fix it. They say they CAN'T  but really they mean they WON"T  because they don't want to deal with sellers upset about their SS rating...even if an error on their part. I had one dinged for no tracking when you could see the tracking number on the order and follow it and it said delivered. The CSV had junk $%^&*()) characters on that order line then said no tracking.

[SlapDaBassMon]

give up they are useless to help fix any miscalculations. 

[OmasFabricStash]

There are times you get a help message, the seller has 2 messages to answer not just one. There is the message from customer asked from help plus a regular message. They both need to be answered. 
My brain isn’t working right today so if this is too confusing you can explain it better than I did.