Star Seller stats are incorrect for Shipping

[SakanaCactus]

Two orders say that they were not shipped on time but they definitely were and the tracking information proves that. Currently, these are causing me to miss Star Seller status for next month.

[BagmakerSupply]

@SakanaCactus: Are you basing this on the appropriate CSV file? How long ago did you ship? Have the packages been scanned? Often the CSV file is often behind reality. If the shipper is supported by Etsy make sure that the shipped date, tracking number and shipping company show correctly on the actual order.  Etsy relies on a third party vendor for tracking (and tracking number validation) and uses the data on the order. Often recent shipments are not correctly / timely updated. Our experience is that a day or two after the package has been scanned the CSV file correctly shows tracking and shipment status.

[HtoHdesign · Accepted solution]

Hi There! 

Please make sure to add processing time on the listing or shipping profile associated with the listing. The On time shipping metric is the percentage of orders that are shipped within the order’s processing time. Without the processing time, it will still be counted as ship late. Learn more about processing time here.

Thanks!