Star Seller score incorrectly calculated

[meirajewels]

Hello ,
Greetings for the day

I have made all the dispatches-on-time and also have a perfect score in every other criteria but my star seller area shows that 1 order was late dispatched even though it was dispatched on time and even have the tracking ID to show that it was dispatched on time.

Please check.
Thank You
Meira Jewels

[NanaLetha]

Are you using Etsy labels?

[meirajewels]

Actually no as we're shipping good of gold that apparently does not qualify for Etsy Labels?

[FallenAngelBrass]

@meirajewels 

Not sure what good of gold might mean, but if you're not using Etsy labels (which always ensure star seller-valid carriers) make sure that you're using a carrier that the star seller system recognizes.  All carriers are not valid for program participation. 

[howtobooksandmore]

Etsy will not change star seller stats for any reason,  If they did, they would never stop answering the sellers who are complaining about this.  This may sound rude but the only thing you can do is get over it.  The star seller mean nothing and doesn't count in the search results.  Etsy keeps claiming they do and will but they count as much as free shipping did a week after it was introduced.  It was just another criteria in a long, long, long list of things Etsy considers when they return results.  Once you get past the first half dozen, the rest are pretty much irrelevant.

[DandelionWishesNJ]

My Star-Seller response rate does not meet criteria due to me not responding to an email of a purchase I made. There was no reason for me to respond to the seller, since I did not need help and she was just saying thank you for my purchase. Why is that calculated in the seller response rate when it was not a seller message?

Thank you for your help

[LeParisMetro]

Because the star seller rules state very clearly that all initial messages must be responded to whether from a buyer or seller. It has been this way for a year and a half so Etsy expects sellers to know the rules by now.

Most sellers have made this mistake once but now you know so you can avoid it in the future.

[PrimFun]

Because the system does not differentiate between you as buyer and you as seller.  With this account you are both.  All NEW messages have to be answered or spammed.

[Neckwearandwristwear]

All of the comments above are valid! I have sent every order out on time! And I have responded to every email within a few hours of receiving them. I did not respond to one email via ETSY, but responded from my own email account. I did an additional contract to alter a piece for a customer, did the alterations, and sent the piece off immediately after the "contract" was okayed by the customer. It is treated as not sending the item out on time and not having a tracking number on the "contracted" portion of the sale. My world won't end because of "Star Seller" status, but I am always troubled by what I see as totally unfair analysis of my service to customers. Maybe ETSY is just too big to take care of the people who make them rich.

[BagmakerSupply]

@Neckwearandwristwear: eMails do not count for Star Seller only Etsy messages (aka Convos). If you ever see that you will not be able to ship an order by the scheduled ship by date you always have the option to change (once) the scheduled ship by date so that Etsy does not think the package will be late.

@DandelionWishesNJ: Since Etsy does not have the concept of seller accounts and buyer accounts, the FIRST message of a NEW THREAD must be replied to. It does not matter who sent it, the subject matter, if it is a duplicate or blank or anything else. If it is SPAM then it should be marked as such. Those have always been the rules.

At least for the time being, it appears that marking an unanswered message as SPAM (even after the 24 hour deadline has passed) will cause your reply percentage to change in a day or two if the original message was within the current star seller period. But be aware that doing so may cause other messages from that account to do directly to the spam folder.

[Neckwearandwristwear]

Thank you for your response. Though I know it is not likely to happen, ETSY needs to change the way it takes in data for determining "star seller" status and make it easier for the seller  to catch factors that could alter the score BEFORE a seller ends a conversation or sends a package that links items, etc. As it is, I have to respond to every message after multiple interactions that says "thank you," even if the customer and I are clearly done if I want to someday achieve "star seller status." ETSY makes a lot of unnecessary busy work for sellers who are paying fees to them for their services. Busy work eats up time and detracts from making items, keeping up with listings, marketing, record-keeping, and/or serving customers. Again, thank you for responding! Ron

[PrimFun]

@Neckwearandwristwear   You only respond to NEW messages.  Not to all.  

You don't have to have the last word in.

Perhaps reading the information on how the program works in all the areas would help you to know what you need to do.

I respond to NEW messages.  If in a thread the buyer sends a message that needs no reply, I do not reply to it.

IT IS ONLY NEW MESSAGES>  NOT ONGOING MESSAGES.   

[Neckwearandwristwear]

Thank you for your response.

[FallenAngelBrass]

Etsy gives us a page so that we know exactly what does and does not count for star seller badge qualification:

Know what counts

[CoquetteBath]

You say you're in Chicago.

but you are shipping from India.

There is no maker in your shop. And no production partner.

these things are not helping.