I've been awarded the green tick for Dispatch on Time and Responds to Messages Fast. I've also 4.8 review rating which says Doing Great but I've not been awarded Rave Reviews badge or the Star Seller badge. Can someone help me understand why is that?
Do you have the required number of orders and the level of revenue? I know these have zero to do with customer service but Etsy counts them (because the SSP is really about their bottom line). You should get the review badge if you're at 4.8% but maybe that number is rounded and is really at 4.79%. Who knows?
The SSP doesn't give you anything of real value from what I've read here. I'll never get it so I can't offer any personal experience.
If you look at the bottom of the star seller category there are helpful topics for you to read from Etsy, they're quite detailed and will give you a better understanding of the criteria.
ETA - I've just looked at your shop and think you have more to worry about than star seller!
Do you have the required number of orders and the level of revenue? I know these have zero to do with customer service but Etsy counts them (because the SSP is really about their bottom line). You should get the review badge if you're at 4.8% but maybe that number is rounded and is really at 4.79%. Who knows?
The SSP doesn't give you anything of real value from what I've read here. I'll never get it so I can't offer any personal experience.
If you look at the bottom of the star seller category there are helpful topics for you to read from Etsy, they're quite detailed and will give you a better understanding of the criteria.
ETA - I've just looked at your shop and think you have more to worry about than star seller!
You can also lose your seller badge for selling things that you do not design/make and that violate Etsy policies. A production partner is someone who takes your ideas/design and make them it is NOT an company that you buy things from to resell.
Forget about Star Seller. Be glad you still have a shop.