Long story short - I had a one-star review from a customer in October. Turned out that she had ordered the wrong item and although she initially thought it was my mistake and wrote a bad review before contacting me, we messaged each other and she recognized her mistake and was able to get Etsy to remove the review (she was unable to change it because I had replied). This process took a while to resolve so review wasn’t removed until after November 1.
I have spoken with Etsy customer service and they are telling me that even though I met all the metrics in October, since that accidental review was still there on November 1, they cannot change my Star Seller status for this month. Really frustrating, and I’m hoping that Etsy fixes this issue in the future.
