Star Seller message reply stats wrong

I was away on vacation last weekend and I set up the automated response and the star seller stats are still showing as a message not sent. Who do I contact to get this fixed?

 

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NanaLetha
Inspiration Maker

Re: Star Seller message reply stats wrong

Can you see which message it is?

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Re: Star Seller message reply stats wrong

Check the CSV for which message and what time.  Maybe the message came in before you were officially on vacation. 

The automated response under vacation and not the other?  Just making sure.

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Re: Star Seller message reply stats wrong

Are you positive you had the auto response set up correctly? I've never set up auto response myself, so I'm just going by what I've seen in here before. The biggest problem I've seen people have is with the timing, people have often mistaken the amount for time the auto responses would be set for the time for them to start. By that I mean, when people chose 2 hours, they thought they would go into effect in 2 hours, not that they would go into effect immediately and expire in 2 hours. Just throwing it out there to make sure you hadn't made an error like that when setting your auto response up. 

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