Star Seller message counter

[MOTHBerlin]

Hello,
a new communication after several months is not counted as a new message?

[catfluff]

did they start a new thread?

[BagmakerSupply · Accepted solution]

@MOTHBerlin  :  Is the message in the appropriate CSV file? The Star Seller metric is that the FIRST message of a NEW thread must be replied to (or marked as spam) within 24 hours and the CSV file appears to contain only the first messages of a new thread as that is all that is used for calculations. Subsequent messages from the same account (a buyer may have multiple accounts) are supposed to be combined into a single thread.  When was the message received? For the October star it considers July, August and September.

[MOTHBerlin]

Sorry but I do not understand this answer.
"A reply to a topic you followed was accepted as a solution! "
Ther is no possibility to reply:  no-reply@mail.community.etsy.com

I would love to sent you screenshots. For privacy reasons, I do not want to make this public.

How to go on?

[CappuccinoLace]

This is a forum, not contacting etsy.

You accepted a reply to this thread as a solution.

That is the forums notifying you that has happened. You cannot reply.

This is a public forum and there is no way of uploading images here.

[BagmakerSupply]

@MOTHBerlin: Unfortunately, Etsy had made it clear that they will not manually adjust Star Seller data. This is a seller peer to peer forum, and should not be considered a way to contact Etsy, if that is your hope (although Etsy does sometimes read and reply to posts).

[FabioMcMustache · Accepted solution]

Hello, and welcome to the Etsy Community Forums!

We suggest using the Forums' Search function prior to posting (just be careful to not bump an old thread that hasn't seen any activity in the last months/years), as questions regarding the Star Seller Program have been extensively covered by our fellow members since its launch, as well as our official Star Seller Guide, which contains in-depth answers to some of the more common questions regarding Message Response Rate, Shipping, Local Pick-Up, Digital Orders, and other topics. You can check it out here:etsy.com/starseller.

Having said that, and since this thread does not pertain to a technical issue, it will be closed to prevent it from going off-topic.

Thank you!

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