First, I was told by Etsy customer service to post this issue here in technical issues so I would appreciate it if it was not immediately closed by mods. I have searched the forums and found similar issues and I feel it's important to post.
I received a message from a seller and tried to reply quickly on my smartphone, only to receive an error message that it could not be done. The error was via safari browser on Sept 15th, so I don't remember what the exact error wording was. In haste to reply, I was able to answer the seller's question by creating a new message. This is a technical issue. I was not allowed to reply the normal way. I wanted to, I tried to, but an Etsy-generated error message denied me the ability to do so. This is a technical issue.
Could tech add a field to the messaging system? The order number is already being auto-filled into the body of the message. Could the order number be auto-filled into a separate field instead of in the body of the email, then be identified by the messaging system as a reply/conversation concerning the same order? This keeps the message body separate from the order number. There is no need for someone to monitor message content, the system could auto-read the order number and group them.
I will start using the auto reply feature, and I marked the messages as spam, but I don’t think it serves the intent of the Star Seller program with regards to providing great customer service. Star Seller is problematic, I was not allowed to reply the way the SS program wants, due to a tech-generated error. I do 99% of my work on a computer and I was not savvy enough to remember hours later go back on my computer and reply again, which would have taken care of it. Please do not scold, it was not a "mistake" - I replied and that's really what's important. Please do not state something is clearly written in the terms and conditions. Now I am glaringly aware and I'm still posting because I believe it's an issue that can be and needs to be changed by Etsy. Thank you.
