Star Seller for shipping is not correct

For my order breakdown on my star seller page it says that 99% of my 126 orders have shipping/tracking info listed.  This is incorrect as all of my orders have been sent when this information was collected. The order in question was combined (customer made two seperate purchases and I refunded one orders shipping, and combined orders) and the tracking information was listed in both orders.  Order(s) were delivered on time yet its saying it was not on my star steller page.  How do we rectify this?

 

Thank you!

Jessica

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NanaLetha
Inspiration Maker

Re: Star Seller for shipping is not correct

Are you using Etsy labels?

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Re: Star Seller for shipping is not correct

Yes I am using their labels. 

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bradgoodell
Community Maker

Re: Star Seller for shipping is not correct

Yeah, lots of people have reported the issue.  I have heard you can contact Chat and they can fix the ones that show "no tracking".  

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Re: Star Seller for shipping is not correct

Thank you! I’ll try this!

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