Star Seller dashboard for 100% digital sellers now includes panel for On-time shipping & tracking?

[PieceByNumberQuilts]

I sell ONLY instant download digital files, and have done so for years now.  Never a physical shipment sent out since long before Star Seller started, or even email deliveries. My SS dashboard since the beginning only had 2 panels:  Reviews and Message Response.

This morning I happened to look at my SS dashboard and see a new panel for "On-time shipping & tracking".  For the metric, it says 

--%

of 0 eligible orders shipped on time with tracking or shipping label from Etsy

My interpretation of this is that I will still be eligible for SS even if that percentage is " --% " because there were 0 eligible orders.  Does that seem logical?

Do any other digital-only sellers see the same thing? 

[CappuccinoLace]

My interpretation of this is that I will still be eligible for SS even if that percentage is " --% " because there were 0 eligible orders.  Does that seem logical?

Also what I interpret from that.

[JMOldeVintage]

@PieceByNumberQuilts - From - https://help.etsy.com/hc/en-us/articles/4403058372503?segment=selling

"On time shipping & tracking will be reviewed on sales of physical items only. Digital download orders aren’t taken into account for on time shipping & tracking for Star Seller, but will still count towards your other metrics. If you’re listing a made-to-order or custom digital item, follow the steps in our guide to ensure that your listing is, in fact, listed as a digital item."

I think I remember an Announcement sometime late last year, where they gave information on shops selling custom digital. Maybe they finally decided it was time to change the Shops' Star Seller page?

[NoFrogsAllowed]

@PieceByNumberQuilts 

My interpretation of this is that I will still be eligible for SS even if that percentage is " --% " because there were 0 eligible orders.  Does that seem logical?

Logical to you and me but when has Etsy ever been logical?  Originally, we had all 3 SS metrics, but then a few months in they did away with the shipping for all digital.  Have also had no messages and no reviews and if it says 0% or --% you are royally screwed.  It has to say 95% to 100% to get SS.

You need to see if something is accidentally marked physical and if not, contact Etsy and talk to them.

[moonbeamgifts]

"of 0 eligible orders shipped on time with tracking or shipping label from Etsy"

I think the keyword is "eligible"

To me, that means that digital items aren't eligible.

To Etsy, I hope it means the same thing?

[PrimFun]

The question to be asked is the new wording because Etsy will not count digital items on a digital listing sent in an email against the star seller.  Or are they saying emailed digital items will no longer interfere with star seller.

The key here is email from a digital listing or email from a physical.  Some sellers are still using the physical listing for emailed digital because of variations.  Does it ding them still or has Etsy made a change?  Sounds like an emailed listing is not eligible so a seller will not be dinged for emailing.

[PieceByNumberQuilts]

I reached out to Etsy help with my questions; hopefully they will respond promptly.  I realize that for people who email out files, they may have slightly different questions, but I limited mine to those of us who only use Etsy's download system.  Will post again if I hear anything.

[TaylorMadeJournals]

selling digitals has never effected my ability to get a star badge, shipping my handmade rubber stamps inside Canada though has, as etsy doesn't allow for me to buy and print labels for my orders in Canada. So you should be all good selling your digitals and getting and keeping your star seller badge.

[BigXStudio]

I also only sell instant downloads and I noticed that one day the same 0% shipping showed up on my star seller page. The next day it went away on its own. I'd give it a day or two and see it it fixes itself. 

[LittledreamscapesCo]

I have been cut down to 67% re replying to messages from sellers, as I did not reply to a customer's reply to me of "OK I Will".  I had asked him to let me know when his order arrived. He replied "OK I will" so in fact I am waiting for him to get back to me. I don't want to have a stupid Ok to his Ok then he think I am some sort of needy last word maniac. That is why I think the Star Seller criteria is messed up.

Another point is, my items are higher value therefore I make the requisite amount every month but not the quantity of at least 10 sales. Sometimes my sales amount to x10 the minimum sale amount but with only half the amount of actual sales. That is unfair.  Please will Etsy sort this out. Star seller means nothing and does not encourage shops like mine to push themselves when the actual software or rules/criteria are flawed or too rigidly set- you cant make one size fit all!