Star Seller calculated Wrong

[rpwdesignshop]

We respond to every customer interaction within 24 hours. 
We had a SELLER email us unsolicited for a promotion on a shirt and we did not respond. 
Our seller badge was removed because we didn't respond to a SELLERs solicitation. 

[CappuccinoLace]

It's not wrong.

It clearly states all messages.

It's 1 inbox. 

If the message was spam, you should have marked it as such.

[NanaLetha]

It has been calculated correctly since you decided to neither reply nor mark as spam.

[HazelsSewingSupplies]

All Etsy knows is that you got a message and you ignored it.

[WitticismsRus]

@rpwdesignshop 

Etsy provides tools to handle spam messages. It's up to us to use them. If it was spam which it clearly sounds like it was then you need to use the tools available and mark it as spam. 

[CraftyCornishMaids]

It's calculated correctly,

You have to respond to each new message thread, or mark it as spam,

you did neither, so it counts against you, as specified in Etsy's information, from day 1

[SugarTaffySoap · Accepted solution]

@rpwdesignship 

Many have done the same thing you did (not respond). Here is what Etsy Staff says: 

"The Message response rate counts initial messages from all Etsy members, both buyers, and other sellers. This is because fellow sellers could be potential buyers for your shop. If it's not a spam message it requires a response within 24 hours. If it is a spam message you can mark it as such and it won't count towards your score."

Here's what a Community Specialist has posted in several threads recently regarding Star Seller:

"We suggest using the Forums' Search function prior to posting (just be careful to not bump an old thread that hasn't seen any activity in the last months/years), as questions regarding the Star Seller Program have been extensively covered by our fellow members since its launch, as well as our official Star Seller Guide, which contains in-depth answers to some of the more common questions regarding Message Response Rate, Shipping, Local Pick-Up, Digital Orders, and other topics. You can check it out here:etsy.com/starseller. "