Star Seller Status Messaging Issues

[NobleVintageClothier]

Hi,

I'm not sure this is the proper place to post my issue, but was directed to do so by Etsy Support, so here goes...

 I recently reached out to Etsy support because I lost my Star Seller status because

 1-  I received a duplicate message where the customer sent the exact same question in 2 different threads. I responded to only 1 as the second was a duplicate message.  

2- the customer asked a question in the first thread and then sent a message in a second thread asking me to disregard the first thread, so as per the customer request, I only responded to the 2nd thread.

I did not miss responding to any actual customer questions within 24 hours.  

 I have been penalized for responding to each of my customers questions in a far more streamlined and thoughtful fashion than sending an awkward response the each individual thread.

Etsy support encouraged me to turn on auto response, but I fail to understand how this would help as I have not had any issues with responding with in 24 hours.  Also, it looks like auto response can be set up for a max of 5 days which is fine for vacation for not an every day solution...

I thought based on your recent email, this issue with multiple threads by the same customer within a short period of time was already being addressed?  

Thanks in advance for any help with this.

-Heather

[UniqueGiftOrnaments]

Every messages has to be answered. Those that don't need to be, just put into spam.

[NobleVintageClothier]

Thanks so much for your response.  Do you happen to know if  it affects the sender negatively in any way if their messages are put in Spam?  

[UniqueGiftOrnaments · Accepted solution]

No, it doesn't. Etsy is redoing its Star Sellers, so that messages will all be just one thread instead of the way it is now.

[NobleVintageClothier]

Yes, I saw that email and it can't happen soon enough!  Thanks so much again.  

[BlueberryQuiltPatch]

Re: Star Seller - auto messaging keeps turning off. Are any of you have this problem.  Every time I look my auto message has been turned off.

[nguhpjyhih0bo0e5 · Accepted solution]

Hello! It looks like you responded to an out dated thread. In this situation, we encourage you to start a new thread with your question so you receive a more up to date response. Our community members would be more than happy to advise you, give you information or support. We’re closing this up. Thank you!