Star Seller Shipping and tracking problem

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I had a customer that order twice and asked to cancel the second order. I cancelled the order as customer requested. Now the Star Seller program is saying it was never shipped and is counting it against my ODR. Please correct bug.

 

Thank You

David Hayes

Thinking Of You Engraving

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NanaLetha
Inspiration Maker

Re: Star Seller Shipping and tracking problem

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You must both fully refund AND cancel.

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NanaLetha
Inspiration Maker

Re: Star Seller Shipping and tracking problem

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You must both fully refund AND cancel.

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Re: Star Seller Shipping and tracking problem

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Well that's redundant   It seemed to work  

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