Star Seller - Shipping/Tracking Info

Suddenly, my star seller shipping data has been affected stating “no tracking number”. My rank moved from 100% to 95%. I pulled the list to see what orders are missing info but they all have tracking information. I use pirate ship and import the info directly from ETSY. Someone please help me figure this out. I’m doing the same thing I’ve been doing all year and never had an issue. Until recently. 

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Re: Star Seller - Shipping/Tracking Info

@KUPTUPCUSTOMSTRAPS You have the SSP Badge for December, so this Order did not affect your SSP metric calculations.

The latest / last Tracking will update for the January Badge.

Orders are assessed for the SSP Tracking metric acording to UTC time and "Processing" time. Orders not DUE to ship until sometime in Dec will update for Dec calculations for the SSP Badge to be awarded 01 January.

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Re: Star Seller - Shipping/Tracking Info

@KUPTUPCUSTOMSTRAPS: This issue has been addressed in nmumerous threads on this forum. This is a seller peer to peer forum, and should not be considered a way to contact Etsy, if that is your hope (although Etsy does sometimes read and reply to posts) and unfortunately, Etsy has made it clear that they will not manually adjust Star Seller data.

 

How long ago did you ship? Have the packages been scanned? If the shipper is supported by Etsy make sure that the shipped date, tracking number and shipping company show correctly on the actual order. Etsy relies on a third party vendor for tracking (and tracking number validation) and uses the data on the order. Often recent shipments are not correctly / timely updated. Usually a day or two after the package has been scanned the CSV file correctly shows tracking and shipment status and Star Seller stats auto update.

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