Star Seller Reviews Calculation issue

[AbeilleInteriorsShop]

Hi,

We missed out on the star seller star for reviews in May (for showing in June), due to a customer adding four 1* reviews. We resolved the issue for the client (items lost in the post, sent news ones) and she changed that review to four 5* reviews. You seem to have used the 1* star reviews to calculate your average and not the 5* reviews. Can you please amend accordingly and give us the full Star Seller set of stars.

[CappuccinoLace]

When did they change the reviews?

[CraftyCreativeGiftGB · Accepted solution]

HI it would depend on when they changed the reviews for you. If you click on the review section in your star seller it should give you an indication of when they are basing them for. You might find that because of time differences there might of also been a delay in the change. If it was on the last day of the month this may also be the problem as it can take a couple of days for the changes to take place.

[BagmakerSupply]

@AbeilleInteriorsShop: "Can you please amend accordingly and give us the full Star Seller set of stars."  Just so you know, even if Etsy Support or the Help Pages sent you here, this is a seller peer to peer forum, and should not be considered a way to contact Etsy, if that is your hope (although Etsy does sometimes read and reply to posts).

While Etsy has said that they will not manually adjust Star Seller stats, if the underlying data changes the Star Seller stats should auto update, but not retroactively.

[SVGRox]

You can contact Etsy support but its unlikely they will update the score