Star Seller Ratings

[KKDesignsbyKelly]

I am writing to contest the Star seller ranking specifically the message ranking. I have spoken to Etsy several times on this issue and they say they are working to fix the issue, which has not been fixed as of today. When having a conversation with a customer and they then send a pic or a follow up message in a new message thread,which you then have to respond and continue the conversation there, you should not have to then go back and respond to the original message, because that would be strange as the conversation has been ongoing in the new thread. That original message should not count against you in the star seller ranking as an unanswered message, that is incorrect and wrong. When you download message history you can clearly see the messages and conversation continues with the exact same person. Very poor decision making on Etsy's management, very unfair to the business owners!!! Please resolve!!

[TonsOfPaper · Accepted solution]

Hello there,

Since all incoming message threads count towards your Response rate, we'd recommend replying to duplicate message threads with a response along the lines of "I'm responding to all questions in the original message thread." This will help to keep correspondence in a single thread. Just be sure to respond to each thread within 24 hours so that they count positively towards your score. Sellers are re-evaluated on the 1st of every month, so even though you did not obtain the Star Seller badge, your shop will have opportunities in the coming months.
 

We know that multiple or duplicate message threads can be challenging to manage. To help with this, on June 30, 2022, we introduced a new-and-improved Messages experience that will start to combine messages from the same buyer into a single thread. You can learn more about that and some other exciting changes here.

Thank you very much!

[BagmakerSupply · Accepted solution]

@KKDesignsbyKelly: Do you want some bot reading all of your messages and making decisions about it?  Etsy has been very clear and consistent about messages / convos from the very beginning of the Star Seller program. Just to clarify so people don't think they have to respond to every message and it will be a never ending loop: the FIRST message of a NEW thread must be replied to within 24 hours. It does not matter who sent it, the subject matter, if it is a duplicate or blank or anything else. If it is SPAM then it should be marked as such. Those have always been the rules. Help Requests always start a new thread. By the way, if you are creating a custom listing based on a new thread, you still need to reply to the message. Etsy is now putting a blue text warning / advisory on those messages they consider to be a "new message" but should semantically be called a "new thread".