Star Seller Rating Consistently Miscalculated

[BettyandZZ]

Is anyone having trouble with their Star Seller rating not aligning with their stats? I'm 100% in all categories last period and the same in all but shipping for this period (but I'm still at 96% for shipping, which is above the 95% threshold), but I'm only rated as "Meeting Standard."

Any insights?

[NanaLetha]

You don't have the message badge also.

[GlassyFields]

The best way to check star seller shipping stats is to download the cvs file and see what Etsy is dinging you for.

Same with messages.

To check for the badges you have or don't have right this second, look at the previous period.

The stats that show up show the current period but those badges won't be awarded until around the first of the month (sometimes it takes a day or two).

Another thing to keep in mind is that Etsy's star seller periods sometimes cut off the last day of the month and include it in the next period. And time zones can make a difference. Etsy uses ... what's it called GMT I believe.

[BagmakerSupply]

@BettyandZZ: In what way is your "Star Seller Rating Consistently Miscalculated"? Are you saying that there are errors in the CSV file on your Customer Service page (previous review period for June 1st badges and star)?

Have you checked to make sure that *Had processing time?* = yes, *Ship by* has a date, *Tracking/label date* has a date, and *Shipped on time?* = yes. Remember that Star Seller dates / times are in UTC not your time zone.

[PrimFun]

The stats looked at are for 3 months.  Look at the CSV for messages and shipping.  That will tell you what Etsy sees. 

[CarpetCollectionAU]

You need to meet the USD $ 300.00 Sales / 5 Orders benchmark March-May for Badge/s awarded 01 June. March ststistics drop off and Sales / $ for April-June will be used for the 01 July Badge/s

[BootifulLabels]

Badges are only awarded at the start of each month and are based on the 3 months leading up to the award date.  IE the badges awarded at the start of June were based on March, April, May stats.  Even if you manage to bring your stats back to 100% and meet all criteria during June, your current badge status will not change until the start of July when the badges for April, May, June will be awarded.   In addition,  the shipping badge does not count sales that are not due to be shipped until after the end of the month so as not to penalise sellers prematurely.