ComedyGal
Inspiration Seeker

Star Seller Numbers not Acurate

My Star Seller dashboard is not showing the correct numbers of the number of sales and orders... Can someone help me with this?

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anythinggoeshere
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Re: Star Seller Numbers not Acurate

Contact Etsy through the help link.

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BootifulLabels
Conversation Maker

Re: Star Seller Numbers not Acurate

Have you downloaded the csv file to see which orders have been counted?  Were the missing items recent (last 48hs)?  They may not appear in the list until a day or two after the sale.  

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Re: Star Seller Numbers not Acurate

@ComedyGal: You need to include your licensing information for all of the trademarked and copyrighted names and images in your shop in each applicable listing, otherwise buyers (and Etsy) may conclude they are counterfeits. And a buyer could file a not as described case against you and both get their money back and keep the item. Including the licensing information will show that you are not selling those items illegally and people in the forum will be to help you.

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