Star Seller Messages

[BywaterFabric]

I answer all my messages within 24 hours and yet no credit for them.  I have downloaded message history and I know I have answered the no's .  I looked them up and one the customers thanks me for the quick response, yet is saying I did not answer all. Grrrr  This has gone on for 2 months now.

[FruteJuce]

That is frustrating. Have you contacted etsy support?

[PatsBabyHandknits]

Whenever I have a problem I send screen shots of the proof to ETSY by their email contact address. This seems to work very well to show them they are in the wrong. I suggest you do the same with your message replies. Hope that helps..

[CappuccinoLace]

are you messaging from the app? other forums threads suggest it's not counting messages sent through the app.

try to use a browser instead. 

[NanaLetha]

@CappuccinoLace  - I almost always reply to messages using the app and they have all counted.

[CappuccinoLace]

Maybe they were using outdated versions then.

Glad its working at least for some people : )