Star Seller- Messages Reply

[TheVincentCreations]

I'm confused and hopefully someone can explain why this is happening....I didn't receive the star seller badge because I didn't reply to 2 ongoing messages within 24 hours. These messages are from a client who has messaged me 15 times and placed 15 orders. Why?? and I can't even dispute it, Thanks for the support, Etsy!

[anythinggoeshere]

If they sent 15 different messages you had to answer all of them or put the extras into your spam folder.

[GlassSlippersByJane]

I just lost my star seller badge - again - this month. It comes, it goes, it comes again. And it hasn't made any difference to anything either way. To channel Lauren from years ago, I'm not bothered!

[TonsOfPaper · Accepted solution]

Hi there,

Since all incoming message threads count towards your Response rate, we'd recommend replying to duplicate message threads with a response along the lines of "I'm responding to all questions in the original message thread." This will help to keep correspondence in a single thread. Just be sure to respond to each thread within 24 hours so that they count positively towards your score. 
 

We know that multiple or duplicate message threads can be challenging to manage. To help with this, on June 30, 2022, we introduced a new-and-improved Messages experience that will start to combine messages from the same buyer into a single thread. You can learn more about that and some other exciting changes here.

Thank you very much!

[MrsGsWreaths]

This means the message I referred to should have been in the same thread.

[HtoHdesign · Accepted solution]

Hi there!

The only exception to the single-thread rule is when a buyer reaches out via the Help With Order flow, at which point a new thread will be created and clearly labeled as such.

Thanks!