Star Seller Message Response

[FramedandFocusedGB]

Apparently I have been penalised for not replying to message from a seller that I had purchased some goods earlier in the year. Is this correct!!

 I always reply to my customers and potential customers very quickly. 
I didn’t realise I had to reply to sellers as well, I feel that this is unfair!! Anyone agree with me.

 Thanks 
Keith

[NanaLetha]

The star seller criteria is very clear. Reply to all messages or mark as spam.

[mommawhazelsquilts]

And, it's been clear for about 1-1/2 years now.

[FramedandFocusedGB]

Thanks for your reply, I still think it shouldn’t be necessary to reply to sellers within 24hours. It’s about a Star Seller not a star buyer so I think being penalised is wrong,

thanks

Keith

[NanaLetha]

@FramedandFocusedGB  And how would the automated program know the difference. No human is reading the messages.

[FramedandFocusedGB]

Thanks for your reply, I have only just become a Star Seller, so obviously I have made a mistake and I didn’t realise it had been clear for the last 1 1/2 years.

thanks

Keith

[mommawhazelsquilts · Accepted solution]

Not trying to be facetious, but have you read all the rules for being a star seller?  If you haven't, this might be the time to do that so that you don't encounter other problems along the way.

[mommawhazelsquilts · Accepted solution]

The rule on that has been rock solid from the beginning.  Answer the first message of a thread or mark it spam.

Since (Thank Goodness) they don't read the messages you have to answer it.

We have been repeating this ad nauseam for over a year now.  Etsy makes the rules and if we want to play we have to follow them.

[TheArtfulTwig]

In all fairness to @FramedandFocusedGB , I have been pretty well informed and I encountered a glitch, myself.

I read that messages and convos are now merged, so I replied to a Help With Order request via the order convo thread and got dinged, because I should have responded in the message thread.  That little distinction was not clear to me. 

Since I handled the issue within minutes, I thought I was fine until the next day when the message popped up again and I had missed the 24 hour window.  I learned this the hard way as it dropped my message response  rate well below 95%.  

[FramedandFocusedGB]

Thanks for your reply, yes hard way to learn and dropped message response well below 95%