Star Seller- Message Response Rate

[JournalsByAmber]

Hello,

I am experiencing an issue with my message response rate showing 50% on Etsy, although I have messaged every person who has ordered from me within the 24 hour mark, most of them being within an hour. How should I go about fixing this issue so that I can get the Star Seller badge?

[Former_Member]

You don't need to message every person who orders from you.  You just need to reply to all initial messages you receive within 24 hours.

[GlassyFields]

Go to the star seller section and within that look at message response. In message response is a download option. Download the file and you'll see a list of messages and which ones Etsy counted as not responded to within 24 hours. That is the best way to identify exactly what Etsy is basing their calculation on.

If you've missed messages you can mark these as spam and the calculation will change (can take several days). Be careful though. Marking non-spam messages as spam will result in all messages from that person going into spam.

[NanaLetha]

Why are you messaging all your buyers?

[ChristmasIsLove]

I think you should probably read carefully through the rules, which are displayed on your Star Seller dashboard. You don't seem to understand them correctly. The message rating has nothing at all to do with sending messages to your buyers within 24 hours, unless you are responding to a message they sent you.

[TonsOfPaper · Accepted solution]

Hello @JournalsByAmber,

Looking into your shop, it appears that the buyer sent you duplicated messages, wherein one message didn't receive a response. Since all incoming message threads count towards your Response rate, we'd recommend replying to duplicate message threads with a response along the lines of "I'm responding to all questions in the original message thread." This will help to keep correspondence in a single thread. Just be sure to respond to each thread within 24 hours so that they count positively towards your score.
 

We understand that multiple or duplicate message threads can be challenging to manage. To help with this, on June 30, 2022, we introduced a new-and-improved Messages experience that will start to combine messages from the same buyer into a single thread. You can learn more about that and some other exciting changes here.

Thank you very much!