GildedCart
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Star Seller Is NOT Updating On-Time Messages Correctly

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As mentioned last week, please review your Star Seller stats and start discussions if there is an issue. My response rate is missing 50% of my on-time messages, which would place my score above 95% vs the 87% that is currently being calculated. Let's bring attention to the technical issue so that the error can be fixed before calculation on December 1st.

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Re: Star Seller Is NOT Updating On-Time Messages Correctly

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@GildedCart: Have you looked at the applicable CSV file to see which messages Etsy thinks you did not answer on time? Are all of the messages you are counting the FIRST message of a NEW thread (that is all that counts for Star Seller)?

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Re: Star Seller Is NOT Updating On-Time Messages Correctly

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@GildedCart: Have you looked at the applicable CSV file to see which messages Etsy thinks you did not answer on time? Are all of the messages you are counting the FIRST message of a NEW thread (that is all that counts for Star Seller)?

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