Star Seller Incorrect

[oflifeandlemons]

I’ve been a star seller for ages and my team work really hard to keep the badges. I’m based in the UK and at this time of year we have a lot of bank holidays. Etsy usually update the system for despatch but for the last one it didn’t. We lost star seller as they were all despatched ‘late’ on the Tuesday even though it had been a public holiday. We took it on the chin and just made sure that we busted a gut to get everything out on time for the rest of the month to get it back.

The bank holiday made us go down to 93%. We then got every order out on time for the next week, yet we went down to 90%. I spoke to someone on the Etsy chat and they took a look and said they would be sending it to a team to look at and that I would be updated by email.

Since then I have not heard a thing. I am unable to contact chat again, once you’ve had a discussion they seem to ban you for some time after. Clearly the person I spoke to saw an issue with the stats and said it would be forwarded to ‘a team’ but we have had no contact since this message on the 3rd June. 

We have been sat at 93% ever since then, even though our orders are always despatched on time - bar the odd one where we have a personalisation query. But certainly 99.9% - not the 93 that our dashboard suggests.

I’d really like to talk to someone about this. It was suggested I report it as a technical issue and the only place I can find is here so hopefully the relevant people will see. 

[CraftyCornishMaids]

Etsy only calculates what is shown, at the end of the month

The badges shown now, are for "previous review period"

for the one you are working towards for end June, it is "current review period" - you can download the CSV, to see which ones etsy thinks are wrong

for 95%, you have to only have 1 in 20 late, more than that, you miss the target

so , for example, if you have 6 in 100 late, you are 94%
and 11 late in 180 is 93%

......

when the month rolls over, you would have dropped a whole good month of March, and just had april, may, and june-to-date

[GlassyFields]

Etsy factors in some public holidays and not others when calculating processing time and ship by dates.

Probably nothing you can do retroactively (other than get more orders and ship on time to swing your stats), but going forward you can:

1. Note the ship by date on orders and extend to the first business day after a public holiday if necessary. (You can only extend a shipping date one time).

and/or

2. Include contingency in your shipping profiles. (I do this and have read other sellers doing the exact same). I almost always ship the same or next day, but I have my shipping profiles set at 1-2 days processing time.

[CatsWhiskersCurios]

Be aware that if Etsy look into your shop to see what is happening, you may be in trouble for mimicking so many well known brands unless you can show you have permission to do so. 

[bradgoodell]

It is not incorrect.  You admit the order shipped late.  Etsy gives you tools to deal with issues like holidays.  You had the option of extending the ship-by date and you didn't.  In the future, pay attention to the ship-by dates and holidays and it won't happen again.  Sorry you were blind-sided by this. 

[VintageRescueSquad]

You can do the own math yourself and determine whether it is "incorrect". If you are looking at the previous period (March/April/May) there is nothing that can be changed. In the articles about SSB, etsy specifically states it will not retroactively change anything.

If you are looking at the upcoming period, it will only count April/May/June. Etsy certainly won't change anything during an ongoing period!