My item appears as sold out but there is no order

I was managing my listings and one suddenly appeared as sold out without actually having made a sale. Now it asks me to pay the 0.20 to renew it but it was not actually sold. I am very confused.  

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NanaLetha
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Re: My item appears as sold out but there is no order

You have no sales. Is the listing in expired?

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Re: My item appears as sold out but there is no order

No, it moved to sold out, not expired, and I had just created it this morning. That is why I am so confused. 

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ChillwolfArt
Conversation Maker

Re: My item appears as sold out but there is no order

That is weird. So you're saying, when you go to "Listings", this one particular item is in "Sold Out" (and has the Sold Out label on it), yet it was never sold?

ETA: And you have nothing in your Shop Manager under "Orders"? If there was an Order Processing, that would show as well. Hmmmm.

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NanaLetha
Community Maker

Re: My item appears as sold out but there is no order

You need to contact Etsy Support and have them fix it.

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