Star Seller Calculation

[BluePaisleyDesignLLC]

Hi,

I purchased an item from another seller. The seller contacted me to tell me thank you. I did not respond to the email because one was not required. However, because I did not response it affected my score. The message has nothing to do with my sellers account. 

Thank you, 

Alana

[BluePaisleyDesignLLC]

Reviewing the missed emails, the same thing happened with another item I purchased.

[thePaperFramer]

And yet another seller that hasn't read the policies or looked this up in this forum. This is the 7 zillionth thread on this exact same issue. You have to reply to all first messages. Like it or not, this is what you have to do to keep from getting dinged for your Star Seller. Every body does this once. Hopefully to learn from this and not do it again.

[NanaLetha]

Have you read the requirements for Star Seller? It's clearly spelled out about messages.

[FabioMcMustache · Accepted solution]

Hello, and welcome to the Etsy Community Forums!

We suggest using the Forums' Search function prior to posting (just be careful to not bump an old thread that hasn't seen any activity in the last months/years), as questions regarding the Star Seller Program have been extensively covered by our fellow members since its launch, as well as our official Star Seller Guide, which contains in-depth answers to some of the more common questions regarding Message Response Rate, Shipping, Local Pick-Up, Digital Orders, and other topics. You can check it out here:etsy.com/starseller.

Having said that, and since this thread does not pertain to a technical issue, it will be closed to prevent it from going off-topic.

Thank you!

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