HEEEELP! Customer made a mistake

[BohemeDanmarkAntik]

Hi Everyone,

Customer gave a wonderful written review but made a mistake on the number of stars. She has apologized but I don't think she know how to correct this. Are there instructions for buyers to correct their reviews?

UPDATE: The customer corrected it. All is well in the world again!!! Phewww

Regards,

Ana

[CryzalisDesigns · Accepted solution]

@BohemeDanmarkAntik I think the customer can change it using her computer, not sure how it would work on the app

[PillowDetails · Accepted solution]

Buyer can absolutely change it on app, if it's less than 100 days, and the Seller never responded.

[PillowDetails · Accepted solution]

@BohemeDanmarkAntik  I only see one 4-star from June - if it's been more than 100 days since the purchase, then there is no longer an option to change the review.

[BohemeDanmarkAntik]

Thank you. It's ok. I panicked too quickly and the customer has since corrected the review. Thank you!

[BohemeDanmarkAntik]

Thank you Dear @CryzalisDesigns. All sorted now pheeeew

[CryzalisDesigns]

you are very welcome @BohemeDanmarkAntik  , glad it got sorted

[FabioMcMustache]

Hello!

We appreciate everyone's feedback, and since OP's issue was resolved, I'll go ahead and close this thread to prevent it from going off-topic.

Otherwise, please reach out to etsy.me/help if you have any questions.

Thank you!