Star Seller Bug

[SuchAndFive]

There's a bug with Star Seller Badges being removed since the new Customer Service Stats came into effect at the start of October.

I've had my Star Seller badge for around 4 months and ALL my stats for the previous period remain above the minimum requirements for Star seller.

However, I noticed that I no longer have the badge since the start of Oct. 

I downloaded the .csv files which show 100% on messages and 100% on shipping times and my average review score for the period is 4.9.

I have already raised this issue on the Support chat, but I'm desperate to get this resolved, especially as it's the start of Q4.

Can somebody please look into this as a matter of urgency as I'm sure I'm not the only seller affected.

Thanks,

Chris

[NanaLetha]

You have no badges which means you did not meet the $300 requirement.

[SuchAndFive]

My sales are above $300, so that's not the reason

[Natalya1905]

IP infringing political items?

Mock-ups in thumbnails?

No shop policies?

[SuchAndFive]

None of the above. It does say on my Customer Service page that I can get star seller if I make more sales, but it says you only need 5 and I had 65 for the previous period, so I'm not sure it's calculating my sales correctly

[HazelsSewingSupplies]

Kamala AND Taylor Swift?

[Natalya1905]

@SuchAndFive 

Let's think logically. If you meet all the statistical requirements (5 sales, $300, 100% on messages and shipping, 4.9 in reviews), then there must be something else. 

[NanaLetha]

@SuchAndFive  Look at your customer service stats and see what it says there.

[SuchAndFive]

They are all above the minimum requirements for the previous period

[audreytherese · Accepted solution]

Did you change your currency? That resets the sales portion. 

Did you have any cases? Those are now taken into consideration. 

[Cathyscomfortcorner]

I have to agree with you. It has glitches and bugs for some of us sellers. I have had 5 messages and have responded to every single one of them. However my message rate has 2 dashes which means I have no messages to calculate. I know I have not made 300 in sales so I should get it but I know it has glitches. 

[SuchAndFive]

.

[NanaLetha · Accepted solution]

@SuchAndFive  changing your currency resets all the stats.

[SuchAndFive]

Is there anything I can do to reverse it?

[HazelsSewingSupplies]

She says she's in the U.S.  Why would she change currency?

[audreytherese]

You should just be honest about where you are at. Your location should be where you are, not where your production partners are. 

[NanaLetha]

@SuchAndFive  why did you change your currency? Your shop location says United States - is that true?

[NanaLetha]

First fix your shop location.

[SuchAndFive]

My store location is US because all of my Print on Demand items ship from the US. However, I'm located in the UK, and my currency was originally set in £.

This was confusing things with my revenue and profit, so I decided to change the currency to US dollar.

[NanaLetha]

@SuchAndFive  You location should be where you are located not where your POD companies are located!

[SuchAndFive]

Surely it makes more sense to have my shop location set to the US when everything ships from the US and 90% of my sales are in the US.

[SuchAndFive]

Surely it makes more sense to have my shop location set to the US when everything ships from the US and 90% of my sales are in the US.

[NanaLetha]

@SuchAndFive  Honesty is much more important. And since you are in the UK, you do not have legal shop policies.

[SuchAndFive]

I wasn't doing it to purposely be dishonest - which seems to be what people are accusing me of on here.

If I set my store location to the UK, will it not say 'Ships from UK' on all my items? (which isn't true)

[BagmakerSupply]

@SuchAndFive: When setting up an Etsy shop, you should use your actual business location. There have been reports that listing your shop in a different country than where you live could result in permanent suspension. Shipping profiles allow you to to set where a specific item ships from.