Star Seller Badge

[pinksnakejewelry]

Hello -

I did not get the Star Seller Badge this month- December- and i looked to see why.

Etsy has it as I did not give a tracking number on a sent package.  I looked and every

package/order sent out by me has a tracking number.  Very confused.  Need to hear from

Etsy support on this issue.

[WitticismsRus]

@pinksnakejewelry 

I know that the phone support and live chat support folks tell you to post here for help but it's just us sellers here. The live chat and phone call back support people are just call center folks. They are very very limited in the issues they can help with and pretty much just repeat what's in the help center articles. Unfortunately the Help Center article says the same incorrect thing- to post here.

Here is the link https://help.etsy.com/hc/en-us/articles/4403058372503-How-to-Become-a-Star-Seller?segment=selling

it says "Etsy Support can’t make changes to your Star Seller data or manually award Star Seller badges. If you think your Star Seller score was calculated incorrectly, you can let us know in the Technical Issues forum."

But they changed this to a peer to peer support forum a few years ago so it's just us sellers here sadly. Occasionally an admin will pop in if there is a major issue going on but generally it's just us sellers. If you need more help from etsy support you will need to contact them again but this time use the email option. That is the only one that will get you to an actual etsy employee vs the call center folks.

[BagmakerSupply]

@pinksnakejewelry: A quick search would show you that this issue has been addressed in numerous threads on this forum. How long ago did you ship? Has the package been scanned? If the shipper is supported by Etsy make sure that the shipped date, tracking number and shipping company show correctly on the actual order. Etsy relies on a third party vendor for tracking (and tracking number validation) and uses the data on the order. Often recent shipments are not correctly / timely updated. Usually a day or two after the package has been scanned the CSV file correctly shows tracking and shipment status and Star Seller stats update.

[MiVintageHome]

@pinksnakejewelry The same thing happened to me.  (With an almost identical response from bagmakersupply on my post)  

Take a look at my posts and the responses to them. They are helpful in understanding the process but don't actually resolve the issue.  At this point I'm resigned to the fact that I'm not getting the badge even though I didn't actually miss any of the metrics.  Feel free to message me directly if you want to commiserate or if you have any questions about where to look for your stats.

[BuffaloGalVintage]

If you use Etsy shipping labels, after shipping, click on the process icon. At the bottom of the tracking is the label number. In giving great customer service, once shipped consider reaching out to your buyer with shipping updates.