Star Seller Badge Not Updated | Shipping Not Updated Only Physical Products On my Store

[AllSpiritualityInc]

I have been waiting for this issue to be rectified for a few months now and my case keeps being closed even though they promised it is a an accident and that they will fix it. This strongly effects my store being that this helps with sales and my hardwork I've put in.

[NanaLetha]

I see no physical products in your shop.

[AllSpiritualityInc]

Exactly! So im not sure what's the problem and why its taking three months to simply disable shipping from my star seller badge. 

[PlatypusDream]

Etsy will not adjust Star Seller badges retroactively. It's written right in the rules.

Even if it is their fault, they won't fix it.

Good luck in the future.

[AllSpiritualityInc]

Thank you so much, and I'm not making another store. Etsy has scammed me and so many people out of money so for them not fix a simple problem they caused even after I pay so much fees to keep my store open is straight up robbery🤷‍ 

[BagmakerSupply]

@AllSpiritualityInc: Have you checked the applicable CSV file on your Star Seller page (last review period for December star) to see what Etsy thinks is late or otherwise has something wrong with it. In particular make sure that *Had processing time?* = yes, *Ship by* has a date, *Tracking/label date* has a date, and *Shipped on time?* = yes. Remember that Star Seller dates / times are in UTC not your time zone.

[AllSpiritualityInc]

I looked in shipping settings for that and it makes me put a shipping carrier which dont have and there is no button that allows me to disable shipping.

All my listings have been set to Made To Order- Digital Files so I'm not sure what's the problem here. I looked at the star seller dashboard and clicked on shipping to see what's missing and their is no stats that have been tracked.

[BagmakerSupply]

@AllSpiritualityInc: I think that perhaps we are not understanding your question correctly. A 100% digital shop will show an on-time shipping and tracking of "---%" (nothing to calculate) and this will not negatively affect your ability to be a Star Seller, just to get the Shipping badge obviously. What score is your dashboard showing for Shipping?