My "Speedy Replies Badge" is missing when it definitely shouldn't be. I downloaded the CSV of messages to see what was going on.
I was 1 hour late on 1 reply in the last 3 months. I was out of town for my anniversary and missed the 24 cutoff on a Sunday. HOWEVER, a whole bunch of first time customer replies are NOT included for some unknown reason. If they were, I'd easily be past the 1 out of 20 message late limit.
In those conversations, it says "This buyer hasn't messaged you before" and they are older than 3 days (apparently there's this weird, the last 2 days might not count for that month policy - but this isn't from that).
To be real specific: messages are missing from the "MessageStats_LastReview" csv causing me to miss the Star Seller badge this month. There is nothing to look into on my end any further. Just posting it here because that's what the AI bot told me to do. Which is a pretty asinine policy.
I'm annoyed. Etsy does not care at all about things like this. Glad I have my own website and looking forward to ditching it someday.
