Spam Messages count to Star Seller

[LiftWood]

Hello together, 

My response rate in Star Seller was negatively affected because messages from spam were counted. Support assured me that they would solve this problem. Unfortunately, nothing has happened here for days. My response rate is now below 95%

Can somebody help here?

Thanks

[GieseDeseiGns]

Did you respond to messages that were already in Spam, after 24 hours.

[GroundZeroCreations]

To avoid spam counting against your SS metrics, you have to move them to the spam folder within 24 hours of receiving them. If you did not, they will count against you. 

And I can tell you from experience that they are likely not going to make any corrections. 

[ArtDollsbyJD]

Were these legitimate messages that ended up in the spam folder?  And you didn't see them until after the 24 hours?  There was an issue a few months ago supposedly corrected where legit messages ended up in spam.  For that reason I check my spam folder to make sure no legit message has been placed there.  I haven;t had one but if I do I just plan to answer it from the spam folder.

[OneEyeCatStudio]

"Support assured me that they would solve this problem."

I hope you will come back here and let us know if they do. 

They never have before, and it would be absolutely great if this were an actual change, not just an uninformed employee.

[BagmakerSupply]

Supposedly those Messages sent to SPAM in error do not negatively affect your Star Seller stats. See the 'solution' by MurphyGardens at https://community.etsy.com/t5/Technical-Issues/Non-spam-ends-up-directly-in-Spam-folder/td-p/1451063...

[LiftWood]

No, I did not move a message to the Spam. The message was automatically in spam, I never saw the message. 

The woman from the support told me, that this message should not count to my star seller rate, but the can not fix it. It has to be done from the forum

[OneEyeCatStudio]

We have no power to do that.

Maybe it's something the forum mods do now?

[GroundZeroCreations]

@LiftWood The only way a message in spam would count against you is if you moved it from the spam folder back to your regular folder and did not respond within the requested window from the point the message was actually sent. Was it spam or was it a legitimate message? I don't know if it will still work, but it used to be that if it was spam and you moved it back to spam it would reset/correct itself. 

Any time you talk to someone that tells you the forum can fix something for you, you don't have Etsy support. Etsy farms support out to a third party. Most of the people you speak with will have absolutely not a clue about what really works or what is really going on at Etsy. Forums are nothing more than for sellers to share information and wisdom with each other. We have no power.