Spam Messages affect being best seller process

[CanAtelierDesigns]

Since we opened the page, we have been receiving spam messages and we have been on the radar of scammers. We received one of these messages yesterday. I forgot to mark it as spam and didn't reply. Unfortunately, it did not seem to respond to the customer within 24 hours, affecting the response rate to customer messages. I think this situation is not fair.

note: please make sure that the messages you receive are from ETSY. Official ETSY messages are expected to appear in the "From ETSY" section.

[PlatypusDream]

"I forgot to mark it as spam and didn't reply."

That will ding your Star Seller metric. That's how it works.

You can try marking as spam now, but it may still count against you.

The system is binary and doesn't read your messages, and doesn't know if it was a scammer or not.

Remember to either reply or mark as spam in the future.

https://www.etsy.com/starseller

https://www.etsy.com/your/shops/me/star-seller?ref=seller-platform-mcnav

[BagmakerSupply]

@CanAtelierDesigns: The Star Seller metric for messages is very simplistic and binary - either you replied to (or marked as SPAM) that first message of a new incoming thread within 24 hours or you did not.

If the unanswered new thread is not a Help Request, at least for the time being, it appears that marking an unanswered new thread as SPAM (even after the 24 hour deadline has passed) will cause your reply percentage to change in a day or two (but not retroactively) if the original message was within the current star seller period. Note that subsequent messages from that account may go directly to the SPAM folder.