If I try to use the contact Etsy support without selecting an issue it doesn't work, it forces me to select an issue from the very short pre determined list.
I was able to get through to Etsy on the phone using the callback link, which is nice because they don't have a short little list of topics they are willing to talk about
The problem is that this link doesn't always work, and you have to search for the link on the forums, it's the only way I know how to find it. Etsy doesn't make this info available, it's almost like a secret. If you try to save the phone number that calls you that doesn't work the number says that it is no longer functioning every time you call, even if you call them right back.
I always feel like I'm doing something sneaky and underhanded when I call Etsy support... because it's very clear that's not what Etsy wants me to do, they hide the link and then make it so the link only works sometimes
Anyways they told me that someone bought it and the payment didn't go through and the order was cancelled. They apologized for sending me no notification at all and could see why I was confused.
I certainly didn't want to relist it if someone had purchased it. They gave me the credit for the listing, but since there was no order attached I couldn't just simply relist it, I had to make a whole new listing again, fill out all the attributes and tags. Nice
