Smooth Shipping Badge

[GyresandGymbles]

I wasn't eligible for the smooth shipping badge as I didn't provide tracking info to a customer who wrote me and asked me to pick it up. I have the entire conversation, but this one order was what stopped me from receiving that badge. Is there something I can do? I had marked it as dispatched because she came and picked it up.

[BagmakerSupply]

@GyresandGymbles: A quick search will show you the innumerable threads in this forum about this very issue.

If you have not yet done so, you might want to read https://help.etsy.com/hc/en-us/articles/360000338067-How-to-Offer-Local-Pickup-or-Delivery?segment=s...

Will local pickup orders be part of my evaluation for a Star Seller badge?

All physical listing orders must include a valid tracking number or a shipping label purchased on Etsy to be considered for a Star Seller badge. At this time, we’re unable to make exceptions for local pickup orders.

This also applies to delivery orders.

[GyresandGymbles]

That sucks. On top of all the additional fees you can't even provide local pickup? Disgusting. Really a nice push for why sellers are leaving so fast.

[TonsOfPaper · Accepted solution]

Hello @GyresandGymbles,

As of the moment, tracking metrics don’t account for local pickup or delivery. We don't support local pick-up or locally delivered orders, therefore, this would impact your Star Seller tracking & on-time shipping score. We recognize this is a pain point for sellers who use local pick-up and delivery.
 

While we’re always delighted to hear that our buyers and sellers want to form connections (IRL or otherwise), we don’t currently support local pickup/delivery. That’s not to say you can’t offer local pickup/delivery, it’s just that when you communicate with buyers off-site, without using Etsy tools (Messages, Etsy shipping labels, tracking), it might make it harder, or even impossible, for us to mediate any order issues or disputes.
 

In the meantime, please know that Etsy understands that Star Seller may not be viable for every shop. Star Seller is not a disciplinary program and sellers will not be penalized for low scores

Thank you very much!