Shortened Product Videos

[TheWhiskeyWorkshopCo]

Etsy requires product videos to be less than 100MB and 1 minute in length. No issue there, but why if we upload a video that is about 50 seconds, does Etsy only play the first 20 seconds of it?  It's not just in hover-over view either.  Even if you click into the listing it still only plays about the first 20 seconds.  Anyone else have this issue or know if there is a help article somewhere that would explain why the full video isn't being shown?

[GlassyFields]

I thought the requirement for product videos was 15 seconds or less

[dippeldiundscribble]

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@TheWhiskeyWorkshopCo

Etsy requires product videos to be less than 100MB and 1 minute in length.

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On the listing page, Etsy says: „Bring your product to life with a 5 to 15 second video…“

[TheWhiskeyWorkshopCo · Accepted solution]

Well I did find this.  Very last sentence says it will be clipped at 15 seconds. 

https://www.etsy.com/seller-handbook/article/3-types-of-listing-videos-that-online/821069530001

If that were the case why does the error you get if you try to upload a >1 min video say the video must be less than a minute?  Seems inconsistent.  Guess I'll recut my video to get everything in under 15 seconds.

[Chrysalism]

I think the shop video in the "About" section can be up to a minute, but product videos can only be 5-15 seconds. 

[TheWhiskeyWorkshopCo]

Good suggestion.  I'll try putting the longer video there.  

[JDTotesnDolls]

Listing videos is 15 seconds and always has been.  Video in the about page can be longer.