Shop suspended GSTIN inactive error

[Theupcyclingstory]

Hi, 

I am Sumit, we are small business on Etsy platform, this is the second time we are facing the same issue, my GSTIN is active, now suddenly etsy system says inactive, when we try to fill in the details, and update it. It keep showing inactive, In the GST portal it's clearly active and running check WITH GSTIN number below. I need etsy technical support team to rectify and active my shop, i am clearly losing business and time. My GSTIN number is 07CYOPB3295A1ZK , ITS ACTIVE.

[Amaradorn]

I see the payment methods are missing in your shop, even though the shop appears to be active. You will need to contact Etsy support directly. Go to your shop manager > Help > Contact us > Finances and billing > Taxes outside the US. You should then be able to click on the button which says 'I still need help' and send a message to Etsy support.

[Theupcyclingstory]

I am already in touch with them, but they keep saying check with your local authorities, even though i checked with them , My GSTIN is already active and running.

[Theupcyclingstory]

Still when I try to update my Active GSTIN, ETSY system it's says it's inactive, many of other sellers face the same issue

[ModAngie · Accepted solution]

Hello! We're sorry to hear you're experiencing issues with your account. We've forwarded your concerns to a specialist team. Thank you! 

Please know we handle support inquiries privately per our Community Policy – we’re closing this thread, so you can get the support you need from us directly.