Shop stuck in holiday mode (no response from support)

[catharsisproject]

back in October I put my shop in holiday mode, then in January started getting requests to verify info (obviously didn't see because I was away)

Tried to open again last week, couldn't get out of holiday mode, discovered the request, confirmed everything, still stuck in holiday mode. 

A few days later I submitted a ticked, which appeared to "update" the following day, but no actual response. Have pinged a few times over the week, it's been 7-8 days and still stuck.

Can someone here help?

[ModKenneth · Accepted solution]

Hello! We're sorry to hear you're experiencing issues with your shop. We've forwarded your concerns to a specialist team. Thank you! 

Please know we handle support inquiries privately per our Community Policy – we’re closing this thread, so you can get the support you need from us directly.