Shop put on Vacation mode due to Legal Shop Info verification (Canada)

[#1]

Hello fellow Etsy sellers, I'm hoping some of you Canadian shops can help me get back to selling as this is my only course of income and my shop has more than one mouth to feed. Etsy no longer has a phone number that allows you to speak to someone, and the response time for a support request doesn't show any urgency towards getting my shop back open.

Yesterday I was attempting to update my (Canadian) corporation information into the "legal and tax information" tab under "Finances". Even though I was copying and pasting from my online CRA business account, Etsy could not verify the information. My shop was immediately put on vacation mode and I was asked to upload legal documents proving my information.

My business is a Canadian federal corporation. I have a corporation number and also a business number. The business number is tied to everything tax related, my corporation number has never been on a tax form to my knowledge. Etsy requested my business number, so that's what I inputted. For my GST/HST number, I inputted my business number + RT0001 on the end as this is what is on all my tax forms and the CRA website. I had to call the government yesterday to confirm that I am federally incorporated (not provincially) since it is not on any paper work that I have.

So, what legal documents do I need to upload? I went to check out the help link to find the answer to this question (https://help.etsy.com/hc/en-us/articles/360001980067?segment=selling) under "What business verification documents are accepted for my country?" and of course, there is no section for Canada.

I uploaded everything I could think of:
-My articles of incorporation (which do not have my Business Number on them, but my corporation number)
-Mail from the CRA with my address, business name and business number,
-A screenshot of a government website corporation search showing my business name, corporate number, business number and address
-An amendment certificate showing the name change for my corporation back from 2016

Is there anything that I'm missing that could speed up this process? It's frustrating that up until yesterday I was able to make sales as per usual without this information in my account. Our revenue is higher than 30k/year so we report all taxes ourselves. We are upset our shop is being financially penalized without any direct access to someone who can fix this issue with any sort of urgency. 

Thanks in advance for your time and help, much appreciated.

Owen

[ArcliteFabrication]

Hi there,

Sorry to hear your shop is going through the same thing my shop went through.

I did my best to update this thread throughout my experience. I wouldn't say that I resolved the issue as I don't think any action on my part helped. Thankfully my shop has been reopened.

Best of luck

[cindylouwho2]

@GlassArtbythelake it depends on your province and what taxes you are registered to collect. I am in Alberta, so I submitted my GST/HST number last year when Etsy requested it, and had no problems. 

What did you try to submit, and what happened next? 

[GlassArtbythelake]

Hi I am in Saskatchewan, I submitted my PST registration papers, sole propritorship papers for name registration, my federal business number, my  2021 Tax Assessment from the CRA. I keep getting denied and I have been selling since 2017. It is very frustrating as they don't actually tell you what is wrong they just resend the same blanket email with the long list of forms accepted which mostly pertains to US or limited companies.

[FabioMcMustache · Accepted solution]

Hello,

We appreciate your feedback, and since OP's question has already been answered, I'll go ahead and close this thread to prevent it from going off-topic.

Please reach out if you have any questions, and make sure to always keep threads on-topic and to follow our Community Policy. 

Thanks!