Shop on vacation mode due to Etsy oddities, and no live chat to be found??

[RealityFoundry]

I was asked to do a routine update to my business documentation via email, and now my store is on forced vacation mode?!? I can't sell, and can't do anything but email customer support, which hasn't done anything for me, and now I can't find a live chat link anywhere. I've been selling on this platform ffor 5 years with minimal issues, and now I can't even get someone to fix the mess-up that closed my store???

[GieseDeseiGns]

Maybe Etsy is checking to make sure you are not selling counterfeit items.

[RealityFoundry]

Not at all, this was tied to a request for updating paperwork, something they already had, but wanted again, I resubmitted and they auto vacation mode until they can "verify" the docs, docs they have had for 5 years.

[CraftyCornishMaids]

governments want platforms to collect a lot more info about sellers, and report to them what sellers make

when you put in the info, everything has to match, so make sure your name is correct everywhere, and matches the ID, and whats registered on the tax id

[RealityFoundry]

Tax ID isn't the problem, it's the Business Registration docs that they're confused on. And there's no way to chat or accelerate customer service, they just did the auto vacation mode thing without warning. *sighs* Incredibly frustrating Etsy!

[ModJose · Accepted solution]

Hello! We're sorry to hear you're having trouble! We've forwarded your concerns to a specialist team, and your case is being worked on as we speak - Moving forward, they will handle it directly with you so please stay tuned to your email for instructions on how to proceed. Thank you!

Per our Community Policies, we’re closing this thread so you can get the support you need from us directly.