Shop in VACATION MODE by Mistake

[PUPERITA]

I was successfully updating my Etsy shop business information (phone number,...) and even though I received the email saying everything was fine, Etsy put my shop on VACATION mode!!

I'm a star seller with more than 200K sales.

Please, etsy solve it soon!

[BagmakerSupply]

@PUPERITA: "Please, etsy solve it soon!" Just so you know, even if Etsy Support or the Help Pages sent you here this is a seller peer to peer forum, and should not be considered a way to contact Etsy, if that is your hope (although Etsy does sometimes read and reply to posts).

You will need to contact Etsy directly -  try https://help.etsy.com/hc/en-us/requests/new?segment=selling or https://help.etsy.com/hc/en-us/requests/new?segment=selling#issue_sell_manage_listings-callback or you can open a support ticket through Dashboard > Community & Help > Contact Us

[PUPERITA]

@BagmakerSupply 

I sent many emails to Etsy.

The forum is my last hope. Other sellers received a solution thanks to the forum.

I hope you never experience what I'm experiencing.

[BagmakerSupply]

@PUPERITA: Hopefully one of the Etsy mods will see your post and escalate it.

"I sent many emails to Etsy." Every eMail from Etsy support should have a link something like "I Still Need Help". Click on that link in each reply from Etsy (or actually reply stating that you still need help) to keep the report alive otherwise Etsy will assume that it is resolved. You may have to do this innumerable times, before anything is done but do not give up. DO NOT open a new issue or contact Etsy multiple times about the same issue (doing so appears to close the one you already opened and puts the new one on the bottom of the pile).

[FabioMcMustache · Accepted solution]

Hello,
 
I see that you have contacted our support team about this issue, so please hold on while your case is reviewed. Moving forward, our team will handle this matter directly with you, so stay tuned to your email for any future updates. Thank you.