Shop in Force Vacation Mode for 22 Days – No Response Received From Etsy Support

[HunchBuy]

I am a Canadian Etsy seller and opened my store approximately six months ago. I began listing products about two months ago and was excited to grow my small business through your platform. However, I am writing to express my deep concern and disappointment, as my shop was suddenly placed in Force Vacation Mode without any clear explanation.

I immediately reached out to the Etsy Help Center for support, but unfortunately, I have not received any response or update. Today marks the 22nd day since the issue began, and my shop remains inactive.

Please note that:

All my documents are verified.

My bank account is in the process of verification.

There are no outstanding payments—Etsy is not owed any money.

I am confident that I have not violated any Etsy policies.

I comply fully with Canadian business laws and regulations.

This extended silence has been extremely frustrating and disheartening. I have put significant effort and investment into building my shop, and it’s difficult to remain in the dark with no communication or resolution in sight.

I kindly request your immediate attention to this matter and would greatly appreciate a clear explanation of the issue, as well as guidance on the steps I can take to resolve it and get my shop back online.

Thank you for your time and understanding. I look forward to your prompt response.

[HunchBuy]

What’s even more troubling is that I currently have an Etsy Plus subscription, and despite my shop being inactive, subscription fees are still being deducted

[BagmakerSupply]

@HunchBuy: "... request your immediate attention ..." Just so you know, even if Etsy Support or the Help Pages sent you here this is a seller peer to peer forum, and should not be considered a way to contact Etsy, if that is your hope (although Etsy moderators do sometimes read and reply to posts). Hopefully one of the moderators will see your post and forward your issue to a specialist team.

[HunchBuy]

I have actually contacted their support many times and they have not responded to any emails so far and have not responded to the support page.

[ModKenneth · Accepted solution]

Hello! We're sorry to hear you're experiencing issues with your shop. We've forwarded your concerns to a specialist team. Thank you! 

Please know we handle support inquiries privately per our Community Policy – we’re closing this thread, so you can get the support you need from us directly.