Shop forced on Vacation Mode - business verification

[MONKEshop]

How has anyone been able to get out of this verification nightmare and inability to contact Etsy about it?

It's been 2 weeks and all new case requests we create get immediately closed when we respond to the email with the documents they ask us to upload.

We're a Canadian company with an American EIN number (foreign entity etc).

[heavyistheheart]

I cannot believe the amount of posts about this. If your business is legitimate you should have the info they request easily. 

[MONKEshop]

But they never make it clear what is the information they are requesting. We submitted everything they could possibly need. 

We can't even edit and resubmit our business information from our dashboard anymore, the submission button is grayed out.

How have you heard of others being able to resolve this?

[MONKEshop]

@ModFabio

@ModAngie

Any help would be appreciated . Our shop has been closed for several days now with no response at all from Etsy.

It is beyond belief how poor the support is for this issue. How has anyone been able to resolve this business verification nightmare?

[CraftyCornishMaids]

If the owner of the shop is Canadian, and all the ID is Canadian for the owner

Then you need to go to additional taxpayer ID - select one of the options for the Canadian tax number, and enter that.

...

the business information is separate

[MONKEshop]

Canadian shop owner, and Canadian registered business. All information was entered for the business and the additional taxpayer ID. But it seems like it doesn't match the information that was originally entered when the Etsy account was created years ago (we don't remember what information was entered exactly back then). And now the "submit" button is grayed out, we can't modify or edit any of the information submitted. The store has been forced into vacation mode for about a week now, and there's been no way for us to contact Etsy. We created a case and uploaded all the documents they could possibly need, but no one has responded to that yet since last week.

[CraftyCornishMaids]

If something is different from what was entered before, you have to give etsy the proof of the change,

because shops cannot be transferred

you can't just give them proof of who you are now, because that would give fraudsters the open door to hack accounts, and change anything to their own information, and take over.

Any change, can only be made with the proof of change

...

you say "we", there is no "we" on etsy,

there is only 1 shop owner, and that is the information that has to stay consistent

you can't change from 1 person to another

do NOT give them 2 different peoples ID - Just the 1 shop owner

[MONKEshop]

Nothing changed, and so there's no changes to submit proof of. The new documents I sent contains all the correct information that's been correct all along. But there's a possibility that the previous information was entered incorrectly. How have others been able to get someone from Etsy to review the documents and confirm all the information?

[CraftyCornishMaids]

But there's a possibility that the previous information was entered incorrectly

If it was incorrect, and now it is correct, then you've changed it, and etsy wants proof of the change.

If you put one of your names in, and then changed it to the other name, then etsy will never allow that

If it's something else, they may decide they can accept it.

The only thing you can do, is go into the 1 log every day from your dashboard - help - contact us

go to the avitar top right

go to your open log,

and each day reply to it it's still not fixed.

... don't open another, as etsy closes the old one, and the new one goes to the bottom of the queue

It could be a month or so, looking at other threads

[ModAngie · Accepted solution]

Hello,

The ETA for response varies on a case-by-case basis, and a separate team is handling your case. Any further communication on the matter, if applicable, will only occur directly with you, and via email.

As support requests are handled privately, we're now closing this thread.