Hello,
Earlier today I initiated currency converting for my shop and ot said "could take up to 1 hour", however it has been over 10 hours now and the shop seems to be blocked.
Listings seems to have converted the currency, however buyers are not able to make a purchase as it gives them an error at checkout "change quantity" highlighted in red, but the quantity can not be changed.
The shop.is completely blocked, the listings are uneditable, custom orders cannot be set.
Please take a look into the issue.
@XOXOKristen Etsy support is not here. You need to contact them directly. Forums is only other sellers. We can't look into your issue.
Front page of Technical Issues section: This space is for peer-to-peer support on technical issues.
Etsy support does sometimes notice things here.
The last person who had this problem said it can take up to 24 hours?
That seems forever. It didn't use to take that long. The official page says that many items can take an hour! Did something change?
Mouse garden,
Thank you very much for your input. It is extremely helpful. Much appreciated
Not sure why you would want to deal with currency conversion as each buyer sees the item in the currency they chose. Does it help to change the currency?
It's been over 32 hours now without any information
Hi, was this resolved? I am having the same issue right now
The more listings you have, the longer it takes, and with the amount of price different variations on your listings, it will take even longer.
@CappuccinoLace thanks!
Do you speak from personal experience? Because it is not what I opted for. Before you click the convert button, it clearly says that it could take an hour and listing remain active and can be purchased.
It has been 32 hours and buyers cannot buy. They cannot upgrade or add to existing orders. It's a horrible situation where no one helps and not many other has had this issue before, or at least I was able to find only 1 other seller.
No it's not from personal experience, just my experience of etsy.
With somewhere in the region of 10-20 thousand individual prices to convert, it's going to take a while.