CFRadDesigns
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Shop Suspended

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Etsy suspended my account for "security" reasons, I have finally heard back from support after over 24 hours and I got access to my buyers account. My shop manager icon is gone and I finally got into it through a link in the etsy help page. All of my listings are GONE. I had around 120 active listings and now they are all just gone. I have over 800 sales and I am confused as to why it is so difficult to get support to reply. My funds are frozen and I have several orders that need to be completed and sent out. I am waiting for a response from support regarding it but I am at my wits end with it. Any tips on how to get listings back? As far as I am aware, my account was only suspended for "suspicious activity" and I got no information regarding anything else with it. 

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ModAngie
Community Specialist
Community Specialist

Re: Shop Suspended

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Hello! We're sorry to hear you're experiencing issues with your listings. We've forwarded your concerns to a specialist team. Thank you! 

Please know we handle support inquiries privately per our Community Policy – we’re closing this thread, so you can get the support you need from us directly.

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Re: Shop Suspended

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after mine was suspended for the same reason, they thought there was suspicious activity - there was, I had fixed it,

after I fixed it, they came to the party late, and it took me two weeks to get it back, at one time, they even  did a real number on it, and I had "Uh-Oh a stich has gone awry" iso it went poof.

Just keep replying to the same ticket, if you can get to it

 

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CFRadDesigns
Inspiration Seeker

Re: Shop Suspended

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Okay thank you. I have been spamming their inbox trying to keep it fresh on the list of request I'm sure they get. I just feel deflated with the lack of support I guess.

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ModAngie
Community Specialist
Community Specialist

Re: Shop Suspended

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Hello! We're sorry to hear you're experiencing issues with your listings. We've forwarded your concerns to a specialist team. Thank you! 

Please know we handle support inquiries privately per our Community Policy – we’re closing this thread, so you can get the support you need from us directly.

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