Shipping Dispute

[SaltyMermaidCraftCo]

Hello. I have a lower rating because two orders were hand delivered locally and there is no shipping information. How do I get this changed/resolved? I refunded the shipping fees in cash to the to customers- one was a friend and the other found me on Facebook. They said there was no option for hand delivered service.  Please advise if this ruling can be over turned as I don’t feel it is accurate or fair. 

Thank you,

Leslie Miles

SaltyMermaidCraftCo 

[UniqueGiftOrnaments]

You can't get it resolved. If you read the star seller information, it says that it is not set up for hand deliveries.

[AnniebelloPaper]

The SSP is designed to make more money for Etsy shareholders. A hand-delivery doesn't make them any money so you will be dinged ... dinged for providing good customer service by a program supposedly all about good customer service? Weird but there it is. Just a heads up, if the second buyer found you on FB, you could have made that sale off-Etsy and it would not have been fee-avoidance.

[SaltyMermaidCraftCo]

Thank you for your message. There were issues with the second buyer -repeated requests to pay only by PayPal- to which I refused.  To ensure they were legitimate, I directed them to my store….not ideal but it is what it is. Good learning lessons all the way around as an Etsy newbie