Shipping Charges not Working Correctly

I am trying to check out from another shop and have reached the free shipping threshold, but it is not removing the shipping charge. Prior to that, the shipping was doubling with each item I added to my cart. It was 4.50 for one item, 9.00 for two, and 13.50 for three.

I would like to make this purchase, but I also want free shipping. Someone, please check into this.

Labels (1)
Translate to English There was a problem fetching the translation.
0 Likes
4 Replies
NanaLetha
Inspiration Maker

Re: Shipping Charges not Working Correctly

You will need to contact the seller. Evidently they have their shipping profile set incorrectly.

Translate to English There was a problem fetching the translation.
2 Likes
Reply
Loading...

Re: Shipping Charges not Working Correctly

Do they have the $35 FSG enabled or do they have a limit listed for free shipping?  

This is something you need to contact the seller to see if they meant certain items only or for their entire shop.

Translate to English There was a problem fetching the translation.
0 Likes
Reply
Loading...

Re: Shipping Charges not Working Correctly

I believe this is an Etsy issue. My cart looks different, like it has been updated to "a new look". At the top it says "Nice, you scored free shipping", yet the shipping charges are still in the amount to pay.... So Etsy is seeing that I hit the amount to receive the free shipping, yet it is not calculating....

Translate to English There was a problem fetching the translation.
0 Likes
Reply
Loading...

Re: Shipping Charges not Working Correctly

Do you have items from multiple sellers? That could be the issue, that you have reached free shipping for one shop but not another

Translate to English There was a problem fetching the translation.
2 Likes
Reply
Loading...
Reply
You must log in to join this conversation.
Remember that posts are subject to Etsy's Community Policy.