Shipped Label Failed to Purchase Label

[RedCoopCollectibles]

I am having trouble purchasing a USPS Priority Mail International label. I keep getting a message that says "You just purchased 0 labels. 1 label failed to purchase." I have tried several times since yesterday to purchase a label. I chatted with Etsy support and their response was to purchase the label from another source. I would rather not do that since this is an international label and I'm not sure what information I need to add to the label. I've seen several other posts regarding this but couldn't find the solution. Do I just have to wait for Etsy to fix this? 

[ArtDollsbyJD]

It could be your printer or it could be the browser.  Save to a PDF and try printing it that way.

Clean out your browser. Clean out cache and cookies.  Try a different browser.

If using the app, use a browser. 

Look to see if any information is missing.  

[TBQSC]

@RedCoopCollectibles -- I have heard of a similar glitch happening where it says "no label purchased (or similar)", but it did in fact actually get purchased.  Check your financials to ensure you did not actually purchase multiple labels.  If you did, simply request a refund for those extras.  If that is not the problem, then do as JD mentioned above.  I usually don't have issues with Google Chrome, but when I do, I'll switch to Microsoft Edge and can successfully complete the task.  Best wishes!

[RedCoopCollectibles]

I tried all of those suggestions with no success. I checked my finance account and I was not charged for any labels. I purchased labels right before trying to purchase this one with no problem. I have been selling on Etsy for over 2 years and never had this happen. I'm hoping it gets fixed soon. I will keep trying. Thanks for the replies.

[TBQSC]

@RedCoopCollectibles -- With all the current political issues at hand, is it possible a label cannot be purchased for shipping to that specific country?  Check on the USPS website directly so see if there are currently any restrictions within that country &/or it's surrounding area.  If so, you won't be able to purchase a shipping label anywhere until the restrictions have been lifted.

[RedCoopCollectibles]

I don't think there are any restrictions. It's going to Austria. I can purchase on Pirate Ship. Do I just need to put the Etsy IOSS number? I just want to make sure the buyer doesn't have to pay VAT again.

[TBQSC]

@RedCoopCollectibles -- This PS article might help you with Int'l shipping, including adding the Harmonization #  ... https://support.pirateship.com/en/collections/249259-international-shipping

[LynnsLittleShop]

Do you have a license to send to Austria per their packaging laws?

Austrian Packaging Ordinance 2023: All you need to know now

[claydeal]

I just had this exact thing happen - however, I'm shipping domestically, from one US state to another. 

Out of 9 shipping labels, apparently six purchases went through, and then a box popped up, saying "3 labels failed to purchase".  So I went back through the process, and purchased shipping labels for the 3 orders that "failed to purchase". 

When I checked the completed order page, lo and behold, the first purchase actually had gone through, and now I have two shipping labels for each of these three orders.

Checking the forums showed me that this glitch has been around since 2022.  First time I've run across it.  So now I'll spend another few minutes requesting refunds for these unnecessary shipping label purchases - hope I get refunded!